Receives all automated website contact form entries and user help tickets. This is displayed publicly and used for direct customer inquiries.
Section 02
Contact Information
Your contact details are split into two strict categories: what gets displayed publicly on your website, and what remains strictly confidential for internal project coordination.
Two Categories of Contact Details
To protect your privacy and build an effective website, our form splits your contact details into Public Website Details and Internal Project Administration. Read each section carefully before submitting.
1. Public Website & Customer Support Details
This information is embedded directly into your website source code. It acts as your public consumer support infrastructure — visible to all visitors.
Public Support Email
Primary Phone (Public Hotline)
Displayed as a clickable link in your website header and footer for immediate customer calls. On mobile, tapping this number opens the phone dialer directly.
Alternative Phone
Listed on your contact page so users can reach you if your primary line is busy or unavailable.
Instant Support Channel (Telegram / WhatsApp)
Powers direct-chat floating widgets on your web pages for real-time mobile customer support. Highly recommended for Ethiopian businesses where Telegram and WhatsApp are primary communication tools.
Physical Address
Provide: Street, Building, City, Country, and Postal Code. This configures your interactive Google Maps widget and local SEO data — critical for businesses with a physical location.
Address Format
Street / Building Name
City, Region
Country
Postal Code (if applicable)Internal Administration
2. Internal Project Administration
This information remains strictly confidential. It is used exclusively behind the scenes by our development team for project coordination, approvals, and deployment notifications.
Confidential Information
Internal contact details are never displayed on the public website. They are used only for wireframe demonstrations, milestone sign-offs, and development coordination.
Primary Decision Maker Name & Role
Sets the legal project champion who holds final approval authority on design layouts and milestone sign-offs. Provide their full name and role (Owner, Manager, Director, etc.).
Direct Administrative Email & Phone
Used for critical system notifications, private wireframe demonstrations, and project scope discussions. This should be a direct line to the decision maker — not a general inbox.
Preferred Internal Chat Channel
Used for rapid development coordination, instant progress screenshots, and deployment alerts. Specify your preferred platform: Telegram, WhatsApp, or other.
Frequently Asked Questions
Yes. If you operate as a sole proprietor or small shop where you personally handle customer support, you can enter the same phone number or email in both sections. This is perfectly acceptable and common among small businesses.